{"product_id":"handling-difficult-people-9781404175679","title":"Handling Difficult People","description":"\u003cp\u003eLet's face it, hard as we try, none of us can avoid contact with difficult people.  Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy.  Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes \"button pushers\" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.  He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work!  He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with \"crazy-makers\" on a brand new level.\u003c\/p\u003e","brand":"Harpercollins Christian Publishing","offers":[{"title":"Default Title","offer_id":41082193608910,"sku":"9781404175679","price":17.9,"currency_code":"MYR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/0883\/2974\/files\/9781404175679.jpg?v=1745980240","url":"https:\/\/www.bookxcess.live\/products\/handling-difficult-people-9781404175679","provider":"BookXcess","version":"1.0","type":"link"}